First agency in Poland specializing in 24/7/365 moderation ensuring a comprehensive customer care in every online channel


Social Media moderation is based on proven procedures, tools and the best specialists. We provide support in all available Social Media in any language.

Our typical operating hours are between 8-23, 7 days a week, 365 days a year. We guarantee 100% response rate and up to 15 minutes response time. We are able to start 24/7 moderation at any time.

Comprehensive Social Media moderation services (Facebook, Twitter, Instagram, YouTube, Pinterest, Google+, NK, blogosphere).

After-sales care, claim procedures.

Responding to product inquiries and requests for proposals (RFP).

Crises prevention.

Chatbot support.

We also provide ‘white label’ style services for media agencies as well as we offer open support to our partners.

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We are business partners for our clients. Efficient, fast and comprehensive moderation 24 hours a day, 365 days a year is a perfect solution which enables functioning of big services in cost effective manner.

Our services:

User generated content moderation – spam and unauthorized content removal.

Active communication with service users (both on behalf of the service itself as well as its advertisers – for instance as brand consultants).

Moderating of special actions.


By letting us moderate user generated content, our clients are sure that they are under the best care possible and no unwanted comment will neither destroy the image of the service, nor cause a crisis. We let our clients focus fully on the development of their business.

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We cooperate with agencies that provide help in contest organization and directly with the organizers. All our clients receive from us full support in moderating competitions and special actions, which require content filtering and fast response.


Our services:

Comprehensive moderation of contests in all online channels (photo, video, text contests).

Application filtering – checking whether they meet the contest criteria.

Application selection and contact with the winners.

Reporting of contest-related information.

Special action and live transmission moderation.


All content received from customers is moderated in real time to ensure the highest user satisfaction and to prevent image crises. Without any delays, 24 hours a day, 365 days a year.

We are at your disposal. ASAP.

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We do not limit the range of our activities solely to Polish market. We ensure Social Media moderation in all countries and languages, especially in EU and CEE.

We think and act globally, just as our clients. Only native speakers support us with their competences as moderators, which ensures the highest quality of the communication. We create structures based on native speakers and moderation specialists in order to maximize the potential of activities centralization.

We support our clients’ businesses everywhere, 24 hours a day, 365 days a year

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We ensure comprehensive support in digital communication channels management – e-mail and website contact forms. Regardless of whether it is the communication channel of the current campaign or the regular form of contacting with clients – we provide customers with help at the highest level.


Our services:

Comprehensive support of digital channels for communication with customers (FMCG, e-commerce, OTC, telecom and others)

Responding to product inquiries and requests for proposals (RFP)

After-sales care (claims, inquiries, feedback)

Anti-crisis management strategies – immediate notifications of crisis-related topics


All online communication channels are managed by the best customer care experts, providing immediate response, 24 hours a day, 365 days a year.

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We guarantee that every brand and its opinion is under permanent care. We use full potential of available solutions such as Brand24 or SentiOne. Complete safety of the brand can be guaranteed by combining the moderation tools and analytical engagement of professional moderators.

Our services:

Anti-crisis monitoring – Social Media, websites, blogosphere.

Full filtration of content concerning brands or products – done by professional moderators.

Content analysis – sentiments, categories etc.

Crisis alerts – e-mail, SMS.

Social Listening for OTC – reporting medical incidents.

Monitoring services that are based on the best tools currently available on the market.


Brand is under full control, 24 hours a day, 365 days a year.

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Chats are tools for direct customer service provided on the websites in real time. We use our knowledge and the most effective procedures to adapt to the needs of today’s consumers. Effective use of chat service allows us to support sales, obtain leads and improve the customer service process.


Our services:

Chat support in 24/7/365 standard.

Increase in website conversion.

Sales support – generating leads.

Live customer care – customers receive answers to their questions exactly when they need them.


Acquiring knowledge that allows providing products/services adjusted to the current needs of potential customers.

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Moderating Google Maps/Reviews allows us to build the image of our clients’ brands. This is a key service for companies with many branches. According to research, Google Maps is one of the main sources of information which affects purchasing decisions.

Why moderate Google Maps:

The brand becomes more credible and appreciated by the customers when there is a response to customer feedback.

Moderation of opinions about branches ensures an increase in the number of potential clients.

Loyalty establishment makes it possible for a dissatisfied customer to come back.

The brand has an impact on its image through constant moderation.


We will take care of your brand image on Google Maps in the 24/7/365 standard.

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We specialize in providing moderation services and engaging in a dialogue with clients via all digital communication channels – social networks, e-mail, websites, chats, blogosphere.

We communicate on behalf of our clients’ brands, take responsibility for them and ensure the highest quality of interaction. We care about relations with customers as we are available for them 24 hours a day, 365 days a year.
Our team consists only of professional moderators who combine Social Media and Internet competences and the ability to communicate with the users of those media.


This allows us to remain close with our clients in order to build their success 24 hours a day, 365 days a year.

Our brand name is binding – services are implemented as fast as possible. We developed procedures for initiating cooperation which allow us
to deploy moderation projects in an effective way.

Depending on the scale of the project, we are able to start the moderation of the selected channel in just one day.

Each of our clients is encouraged to use our services for a trial period or entrust us with a selected communication channel.

Our clients will not be disappointed when they see a significant improvement in moderation after passing the communication channels management on to ASAP Care 24 team. We have implemented over 100 complex projects, which prove our experience in the field of moderation.

they trusted us

ASAP group

We combine competences both from ASAP&ASAP Communication (interactive agency) and ASAP CARE 24 moderation agency in order to obtain synergistic effect that enables to address business needs and requirements of our clients.

ul. Puławska 233 lok. G
02-715 Warsaw, Poland
+48 605 120 766
+48 503 075 512

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