Our typical operating hours are between 8-23, 7 days a week, 365 days a year. We guarantee 100% response rate and up to 15 minutes response time. We are able to start 24/7 moderation at any time.
Comprehensive Social Media moderation services (Facebook, Twitter, Instagram, YouTube, Pinterest, Google+, NK, blogosphere).
After-sales care, claim procedures.
Responding to product inquiries and requests for proposals (RFP).
We also provide ‘white label’ style services for media agencies as well as we offer open support to our partners.Contact us
User generated content moderation – spam and unauthorized content removal.
Active communication with service users (both on behalf of the service itself as well as its advertisers – for instance brand consultants).
Moderating of special actions.
By letting us moderate user generated content, our clients are sure that they are under the best care possible and no unwanted comment will neither destroy the image of the service, nor cause a crisis. We let our clients focus fully on the development of their business.Contact us
Comprehensive moderation of contests in all online channels (photo, video, text contests).
Application filtering – checking whether they meet the contest criteria.
Application selection and contact with the winners.
Reporting of contest-related information.
Special action and live transmission moderation.
All content received from customers is moderated in real time to ensure the highest user satisfaction and to prevent image crises. Without any delays, 24 hours a day, 365 days a year.
We are at your disposal. ASAP.Contact us
We think and act globally, just as our clients. Only native speakers support us with their competences as moderators, which ensures the highest quality of the communication. We create structures based on native speakers and moderation specialists in order to maximize the potential of activities centralization.
We support our clients’ businesses everywhere, 24 hours a day, 365 days a yearContact us
Comprehensive support of digital channels for communication with customers (FMCG, e-commerce, OTC, telecom and others)
Responding to product inquiries and requests for proposals (RFP)
After-sales care (claims, inquiries, feedback)
Anti-crisis management strategies – immediate notifications of crisis-related topics
All online communication channels are managed by the best customer care experts, providing immediate response, 24 hours a day, 365 days a year.Contact us
Anti-crisis monitoring – Social Media, websites, blogosphere.
Full filtration of content concerning brands or products – done by professional moderators.
Content analysis – sentiments, categories etc.
Crisis alerts – e-mail, SMS.
Social Listening for OTC – reporting medical incidents.
Monitoring services that are based on the best tools currently available on the market.
Brand is under full control, 24 hours a day, 365 days a year.Contact us
Chat support in 24/7/365 standard.
Increase in website conversion.
Sales support – generating leads.
Live customer care – customers receive answers to their questions exactly when they need them.
Acquiring knowledge that allows providing products/services adjusted to the current needs of potential customers.Contact us
Why moderate Google Maps:
The brand becomes more credible and appreciated by the customers when there is a response to customer feedback.
Moderation of opinions about branches ensures an increase in the number of potential clients.
Loyalty establishment makes it possible for a dissatisfied customer to come back.
The brand has an impact on its image through constant moderation.
We will take care of your brand image on Google Maps in the 24/7/365 standard.Contact us
We communicate on behalf of our clients’ brands, take responsibility for them and ensure the highest quality of interaction. We care about relations with customers as we are available for them 24 hours a day, 365 days a year.
Our team consists only of professional moderators who combine Social Media and Internet competences and the ability to communicate with the users of those media.
This allows us to remain close with our clients in order to build their success 24 hours a day, 365 days a year.
Depending on the scale of the project, we are able to start the moderation of the selected channel in just one day.
Our clients will not be disappointed when they see a significant improvement in moderation after passing the communication channels management on to ASAP Care 24 team. We have implemented over 100 complex projects, which prove our experience in the field of moderation.
ul. Puławska 233 lok. G
02-715 Warsaw, Poland
+48 660 771 668
+48 503 075 512